AD ALTA
JOURNAL OF INTERDISCIPLINARY RESEARCH
disagree’ and 5=‘strongly agree’). The list of tested items are
included in following table 1. The internal consistency of all
questionnaire scales was very good, which is confirmed by the
Reliability test in all examined categories.
Table 1: Items Used to Measure Selected Variables
N.
Crisis Communication
1.
The leadership provides a credible explanation of what has happened.
2.
The leadership provides directives to manage the spreading of the virus.
3.
The leadership instills hope by emphasizing the positive aspects and
positively presents the likelihood of a successful solution to the problems.
4
The leadership expresses empathy to employees, their families and others
affected by the health crisis.
5
The leadership is in control of the situation, emphasizes its own
responsibility and takes appropriate action to overcome the crisis situation.
6
During the crisis, the leadership supports two-way communication.
7
During the crisis, I see communication on the part of the leadership as
honest, sincere and I trust it.
8
During the crisis, I see communication on the part of the leadership as
transparent.
Leadership style
1.
During the crisis, the leadership is an example to its employees.
2.
During the crisis, the leadership shows confidence in its employees even in
cases where they face failure.
3
During the crisis, the leadership gives the necessary support to the
employees.
4
During the crisis, the leadership empowers employees and gives the space
for decision-making and acting, if they have the necessary skills.
5
During the crisis, the leadership expresses support of other entities (for
example, communities, self-government, etc.).
6
During the crisis, the leadership places the good of the team above its own
interests.
7
During the crisis, the management considers the moral and ethical
implications of its decisions.
8
The leadership speaks positively of the future.
9
During the crisis, the leadership critically re-evaluates its expectations in
relation to their suitability and accuracy.
10
During the crisis, the leadership helps others to develop their strengths.
Decision-Making During the Crisis
1
During the crisis, the leadership is oriented in the problem.
2
During the crisis, the decisions of the leadership are still in line with the
strategy / vision / values.
3
During the crisis, the decisions of the leadership are fast and the leadership
takes responsibility for them.
4
During the crisis, the leadership is capable of critically evaluating
information.
5
During the crisis, the leadership is capable of viewing information in
context.
6
During the crisis, the leadership is capable of analyzing different possible
solutions.
7
During the crisis, the leadership is capable of learning on the go from
situations.
8
During the crisis, the leadership is cautious and it is prepared for worst-
case scenarios.
Team Performance
1
This company/organization is a good place to work even during a crisis.
2
I am proud of our company/organization for how it handled the crisis
situation.
3
Working in our company/organization is like being part of a big family
even during these times of crisis.
4
During the crisis, the morale in our company/organization is high.
5
I do my job with enthusiasm even during the crisis.
6
Currently, my work provides me with enough autonomy.
7
I get useful feedback in the current situation.
8
The work environment in our company/organization is safe during the
crisis.
9
The working conditions are satisfactory during the crisis.
10
The company/organization deals constructively with the issues of its
employees during the crisis.
11
The employees need to be less controlled in the performance of their tasks
during the crisis.
12
The employees help and support each other in their work in the current
situation.
13
The employees are willing to work with greater commitment during the
crisis time.
14
It matters to me, how successfully the company/organization manages the
crisis situation.
15
Despite the crisis situation, my work in our company/organization is a
source of energy for me.
16
I learn a lot at my work during this crisis period.
17
All team members may ask questions during the crisis, if there is
something they do not understand.
18
During the crisis, the employees receive support they need from other
employees in the performance of their work.
19
During the crisis, it is difficult to express oneself critically at this
workplace, if I see problems in fulfilling obligations.
20
During the crisis, disputes at the workplace are addressed appropriately; it
is not important who is right, but which solution is the best.
21
During the crisis, all employees work together as a well-coordinated team.
22
During the crisis, the corporate culture supports learning from the mistakes
of others.
23
Professional mistakes do happen during the crisis and are addressed
appropriately.
24
During the crisis, my colleagues encourage me to express possible
concerns I might have in relation to the fulfillment of obligations.
25
During the crisis, I receive adequate feedback.
Information Sharing During the Crisis
1
I am informed about the procedure for solving the crisis situation.
2
The information I get during the crisis is useful to me.
3
I get information during the crisis on time.
4
The information I get during the crisis is understandable to me.
5
During the crisis, I have enough information for my work.
6
During the crisis, I constantly get updated information.
7
The amount of information during the crisis is excessive.
8
During the crisis, I have an overall picture of the situation (not only
selected new information).
9
I am informed about the results of the crisis solutions.
10
The communication channels used during the crisis suit me.
Source: Own processing.
4 Results and Discussion
The results are included in table 2. The internal consistency of
all questionnaire scales was very good, which is confirmed by
the Reliability test in all examined categories.
Table 2: Mean by tested items
N.
Healthcare
facilities
Mean
Self-government
Mean
Businesses
Mean
1
3.74
4.20
4.34
C
ri
si
s
C
om
mun
ic
ation
2
3.96
4.33
4.44
3
3.53
3.72
4.06
4
3.54
3.97
4.09
5
3.65
4.08
4.37
6
3.38
3.87
4.11
7
3.53
3.93
4.18
8
3.39
3.82
4.26
Total
Mean
3,59
3,99
4,23
1
3.55
3.82
4.21
L
ea
de
rs
hi
p s
tyl
e
2
3.50
3.64
4.07
3
3.47
3.97
4.13
4
3.38
3.77
4.13
5
3.31
3.13
4.14
6
3.19
3.21
3.96
7
3.56
3.75
4.11
8
3.43
3.87
3.80
9
3.34
3.54
3.94
10
3.16
3.02
3.64
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